Need Help? Contact Us
Have something you'd like to ask or tell us? We'd love to hear from you. Our brilliant customer service team are free to contact us anytime between 10am and 5.30pm AEST weekdays.
Please follow the links below to track your order or request a return:
You can also fill out the Contact Us form on the right of the page with any questions and we'll respond as soon as possible! If you have any inquiries - before or after your purchase - please do not hesitate to contact us. We are here to help!
If you have any questions—before or after your purchase—please feel free to contact us. We are here to help.
Contact Address:59 Capel Pl, North Melbourne VIC 3051
Email: info@soundstores.net
Phone: +61461476667
Opening Hours: Mon – Fri / 10:00 AM – 6:00 PM
You may also submit an enquiry through the CONTACT US form on our website, and we will respond as soon as possible.
If you’re having difficulty purchasing from international retailers, our team simplifies the process. Through our assisted purchasing service, we help you source and secure hard-to-find products from trusted global suppliers—all in one place. From sourcing and secure payment to final delivery, we manage every step to ensure a seamless, hassle-free experience.
To safeguard international transactions, we offer comprehensive forwarding services combined with supplier verification and product inspection. This ensures all items meet your specifications, match seller descriptions, and comply with relevant standards before dispatch.
Soundstore operates through a global network of distribution centres and logistics partners, ensuring efficient and reliable fulfilment. Orders are shipped via reputable international carriers with full tracking, with dispatch originating from Asia, Europe, or North America depending on product availability.
We currently ship to the United States, Japan, Australia, New Zealand, and countries across the European Union. Shipping fees are calculated at checkout, with automatic currency conversion based on your location. For other destinations, please contact our team directly.
